How to get help, report a problem, or ask about your data.
Getting help
Email jdepala95@gmail.com and we will come back to you as soon as we reasonably can. TripSheet is run by one person, so please allow a few days.
It helps enormously if you include: what you were doing, what you expected, what happened instead, your device and OS version, and the app version from Profile.
If the app shows an error screen
TripSheet catches unexpected errors and shows a screen with a message and a Try again button. Your saved trips are not affected.
A screenshot of that message is the single most useful thing you can send us.
Your data
To export or delete your data, use Profile. Cloud account deletion is immediate and does not need to go through us.
For any data request under UK GDPR, email jdepala95@gmail.com.
Purchases
Purchases, receipts and refunds are handled by Apple or Google, not by TripSheet. Use "Report a Problem" on your App Store receipt, or the Google Play refund process.
If a purchase does not unlock, try Restore purchases in Profile first, then contact us.